Counselling Practice Manager

3.5 days or 26 hours per week to be discussed at interview.
Salary circa £30,000 pro-rata, permanent contract,
6-month probationary period. Mandatory PVG clearance.

Application closing date midnight Sunday 31 March 2019

This is an exciting opportunity to use your first class operational, management and people skills combined with professional counselling clinical expertise to support the Bright Light counselling team. You will make sure we deliver first class customer care to our counselling and family therapy clients - the people who choose Bright Light to help with life’s challenges.

You’ll have lots of opportunity to use your initiative, problem solving ability, creativity and “can do” approach. In return we offer you a warm supportive welcome, dynamic committed people to work with, and room to grow and develop further.

Aa a key member of our Senior Management Team, (CEO, Finance, Front of House Admin Lead, Counselling Practice Manager, Development Manager) reporting directly to the CEO you will

  • Ensure the highest consistent standard of clinical practice is delivered across Bright Light by a team of self-employed counsellors and family therapists, complying with COSCA/BACP accreditation. Efficient quality professional client assessments, smooth allocations matching client needs/availability and counsellor expertise, maximising number of appointments and counselling room usage. Effective positive management of potential complaints ensuring first class customer care. Delivering these to agreed performance and income targets.

  • Arrange annual counsellor CPD training programmes, timely counsellor appraisal and contract renewal, and other one-to-one meetings as appropriate. Direct line management of Lead Family Therapist.

  • Initiate recruitment drives, advising on counsellor/student appointments, smooth induction of new counsellors, students, group supervisors, staff.

  • Facilitate six monthly meetings with group supervisors to identify trends, good practice, development of our services and policies.

  • Regular review our counselling protocols/policies.

  • Driving forward use of digital before paper where appropriate and streamlining systems.

  • Attend quarterly Relationships Scotland meetings.

  • Provide key progress reports/statistical data for CEO and Board and ongoing review of our monitoring and evaluation frameworks.

  • Collaborate with colleagues to deliver new and existing services.

Person Specification

Essential:

  • BACP, COSCA or equivalent accreditation and direct relationship counselling/therapy experience.

  • Commitment to professional standards of working and first class customer care.

  • Well organised.

  • Knowledge of/or experience in working in domestic abuse, safeguarding, child protection.

  • Strong people management skills – the counsellors come from diverse backgrounds with varying expectations which require careful management to maximise their development and develop the service.

  • Extensive operational/risk management/ policy development experience.

  • Successful history of delivering services to agreed client numbers, standards and income.

  • Committed and thoughtful - the position demands wisdom in dealing with the many complex demands presented by clients.

  • Use of effective monitoring and evaluation frameworks.

  • Excellent communication, workload and people management skills.

  • Team Player.

Desirable:

  • Energetic, creative problem-solver.

  • Ability to positively embrace/drive forward change.

  • Financial/budget management experience.

Our Vision is a better quality of life and wellbeing for all people and their families through having strong relationships.

Our Aim is to provide, develop, and coordinate a confidential accessible counselling, family therapy, health and wellbeing service in Edinburgh and the Lothians for people in relationships. As a not-for-profit organisation, we deliver a professional service in Edinburgh and Lothians to strengthen, promote and enable close personal relations and emotional well-being.

For an application pack email admin@bright-light.org.uk or phone Louisa on 0131 556 1527.
If you have any questions regarding the post please email our CEO julie@bright-light.org.uk or call 0131 556 1527. Please do not send a CV as it can’t be accepted, thanks.

The deadline for applications is midnight Sunday 31st March 2019, with interviews 10th April 2019.