Client Relationship Manager/Lead Admin Manager
Based in 9A Dundas Street, Edinburgh.
Part-time flexible 30 hrs per week, but must be able to work daytime Tuesdays.
22 days annual leave per year plus 8 public holidays (pro rata)
Salary £18,000 pro rata plus pension
Application closing date Sunday 14 July 2019, noon.
A pro-active, energetic, creative, systems and problem solving person who likes to shape things and strives to deliver first class customer care? Do you have excellent organisational and communication skills, can multi task and lead our committed, dynamic admin team? It’s a must that you have extensive administrative and staff management/leadership experience and be comfortable using your own initiative. Our current Lead Administrator has been promoted and are you that special person we are looking for to shape the next step of our successful front of house client experience.
Reporting to the CEO and working closely with our Counselling Manager, you will be a key member of our Bright Light small but dynamic Senior Management Team.
The role has distinct areas:
ensuring every client who contacts Bright Light receives first class customer care from you and your front of house team, direct management/leadership of that team, social media person and volunteers,
developing systems to ensure every counselling room is used to capacity and client uptake of appointments; develop, maintain, and monitor admin systems for smooth and efficient daily delivery of this,
production of quality data for reports and data management,
daily building management,
admin support for the CEO as required,
In return we offer a warm family-like environment as internal relationships within Bright Light matter to us. A place to grow your skills, shape our front of house experience, lead and develop your committed and energetic team be part of a charity that is helping people with real life challenges and is making a real difference.
Please email a copy of your CV plus a covering letter outlining clearly how you meet all the essential criteria and include the desirable criteria if appropriate to your background. You can also post your details to us at: Client Relationship Manager, 9A Dundas Street, Edinburgh EH3 6QG and marked “Private and Confidential”
Please also complete our Equal Opportunities Form and include it with your CV.
Closing date Sunday 14 July 2019, noon.