Complaints procedure

We are committed to providing high quality support to clients’ relationships, founded on co-operation and good communication. However should a problem arise we have a complaints procedure which aims to make the process straightforward and fair.

Should you wish to make a complaint, in the first instance, please raise it with Tim McConville, our Counselling practice manager. Your complaint or concerns will be investigated and you will receive a reply within four weeks. 

Our complaints process is outlined in our Complaints and Procedure guide.

If you wish to take your complaint further after receiving your reply, please contact our CEO Julie Hogg-Weld.