What happens if I have a complaint?

Bright Light always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please raise it with Tim McConville, our Counselling practice manager. Your complaint or concerns will be investigated and you will receive a reply within four weeks. If you wish to take your complaint further after receiving your reply, please contact our CEO Julie Hogg-Weld.

Please read our complaints procedure for further information.

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